Draft - a lawyer will review these before launch.
Three strikes, both ways
- The same rules apply to customers and to businesses and helpers.
- 3 strikes and your account is paused for 48 hours. For a customer, that means no new bookings. For a business or helper, it means no new bookings coming in.
- During the pause, a real person talks to both sides.
- After that, the account goes right back on.
Reports
- Only people with a real booking or an in-app chat with someone can report them. No pile-ons from strangers.
- Serious reports, like threats or feeling unsafe, are looked at within hours.
- If a serious report doesn't hold up, the account is back on the same day.
- A made-up report counts as a strike on the person who made it.
Upfront prices
- You see the price before you book.
- No surprise fees.
Chat stays in the app
- If someone types a phone number in chat, the message still goes through, but the number is blocked out and the sender gets a warning.
- Numbers can be swapped once you've booked.
- 3 tries to send a number in the same chat counts as 1 strike.
Reviews
- Only people who booked can leave a review.
Deposits and changes
- A deposit holds your spot.
- You can change your booking for free up to 24 hours before.